Last Updated: January 1, 2021
TripHitz LLC provides a range of web design, web hosting, SEO, and other digital marketing solutions as well as domain management services for clients within the lodging industry.
The following refund policy (the "Refund Policy") applies to all web design, web hosting, SEO, as well as all other services provided by TripHitz LLC (“TripHitz”, “we”, “us” or “our”).
In general, you can request a full refund for services prior to work commencing and up 120 days after your payment.
Once work has started on your project, a partial refund may or may not be available, so please check out the specific refund policies which apply to each of our services:
You can request a refund before we complete the project and within 120 days of your payment. Please note that both of these conditions must be true to qualify for a refund. Refunds will be up to 50% of the design fee, minus processing costs, domain registration costs, and any other costs incurred by us. No refunds will be issued after we deliver the project.
Hosting service fees and hosting-related fees are non-refundable. Charges related to the management of your site are non-refundable. Email hosting fees are non-refundable.
Registrar fees and all charges paid to us for domain-related services are non-refundable.
Social Media Management
Fees for social media management and relates charges are non-refundable.
Search Engine Optimization (SEO)
SEO service fees are non-refundable.
Pay Per Click (PPC)
PPC management fees are non-refundable.
Fees for logo design work are generally only refundable before you consult with a designer and before the start date of the project. After your design consultation, the amount to be refunded will be based entirely on the amount of time spent and work completed, determined solely by us, and not exceeding 50% of your total payment.
Fees paid for content writing services are refundable before the work is delivered and within 120 days of your payment. Please note that both of these conditions must be true to qualify for a refund. The amount to be refunded will be based entirely on the amount of time our writers spent working on your project, determined solely by us and not exceeding 50% of your total payment.
Charges billed at an hourly rate are generally non-refundable unless there is an issue with the work or service provided. Refunds must be requested within 30 days of payment.
Any charges which we deem to be unrelated to the services listed in this policy are non-refundable. There will be no exceptions.